Privacy Policy

1. Introduction

Velano Gallery (ABN 74 688 969 655) is a premium made-to-order interior furnishings showroom located at 7/20 Success Circuit, Augustine Heights QLD 4300. We specialise in custom window furnishings, designer wallpapers, and bespoke flooring solutions.

We are committed to protecting the privacy of our clients, prospective clients, trade partners, and website visitors. This Privacy Policy explains how we collect, use, hold, and disclose your personal information, and how we comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with Velano Gallery — whether in-person, by phone, via email, or through our website — you consent to the practices described in this policy.

2. Who We Are

This policy applies to Velano Gallery and its interior furnishings showroom operations, which include:

• Interior furnishings showroom — including Luxaflex window furnishings, designer wallpapers, and custom flooring.

Our showroom is located at 7/20 Success Circuit, Augustine Heights QLD 4300.

3. Information We Collect

We collect personal information that is reasonably necessary to deliver our products and services. The types of information we may collect include:

3.1 Client and Contact Information

• Full name and contact details (phone number, email address, postal or property address).
• Property details relevant to your furnishing, flooring, or management project.
• Preferred communication method and appointment scheduling information.

3.2 Transaction and Financial Information

• Quotation and order history.
• Payment records (we do not store full card details; payments are processed through secure third-party gateways).
• Financing application details where applicable (e.g. Zip Money).

3.3 Website and Digital Information

• Browser type, IP address, and pages visited (collected via cookies and analytics tools).
• Enquiry form submissions and email correspondence.
• Social media interactions where you engage with our business pages.

3.4 Sensitive Information

We do not intentionally collect sensitive information (as defined under the Privacy Act) unless it is directly relevant to a service you have requested. Where sensitive information is provided, we will handle it with additional care and will seek your explicit consent.

4. How We Collect Your Information

We collect personal information through a variety of channels, including:

• Direct interactions in-showroom, by telephone, or via email.
• Enquiry and booking forms on our website at velanogallery.com.au.
• Quotation and sales order documentation.
• Social media platforms (Instagram, Facebook).
• Referrals from third parties such as builders, architects, interior designers, or existing clients.
• Supplier and trade partner transactions.

Where practicable, we will collect personal information directly from you. If we collect information from a third party, we will take reasonable steps to notify you.

5. How We Use Your Information

5.1 Delivering Our Products and Services

• Processing and fulfilling your order for custom-made furnishings, flooring, or wallpaper.
• Conducting in-home or on-site consultations and measurements.
• Coordinating installation, delivery, or project management activities.

5.2 Business Operations and Communications

• Responding to enquiries and providing quotations.
• Sending order updates, installation scheduling, and after-sales follow-up.
• Processing payments and managing accounts.
• Maintaining and managing our client relationships.

5.3 Marketing and Promotional Activity

• Sending you information about new products, promotions, or services that may be of interest to you.
• Conducting satisfaction surveys and gathering client feedback.
• Producing case studies, portfolio content, or testimonials (only with your explicit consent).

You may opt out of marketing communications at any time by contacting us or using the unsubscribe function in any marketing email we send.

5.4 Legal and Compliance Obligations

• Meeting our obligations under Australian consumer law, including warranty and dispute resolution requirements.
• Maintaining records for taxation and regulatory compliance purposes.
• Protecting against fraud, misrepresentation, or unlawful activity.

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information with third parties only in the following circumstances:

6.1 Service Providers and Suppliers

We share limited information with suppliers and contractors who assist in delivering your order or project. These may include:

• Window furnishing manufacturers and installers (e.g. Luxaflex / Hunter Douglas Australia).
• Wallpaper suppliers (e.g. Milton & King).
• Flooring wholesalers and installation contractors (e.g. Hurford Wholesale QLD).
• Freight, logistics, and delivery providers.

These parties are required to handle your information in accordance with applicable privacy laws and are not permitted to use your information for their own marketing purposes.

6.2 Professional Services

• Accountants, bookkeepers, or financial advisors engaged in relation to our business operations.
• Legal practitioners where required for contract or dispute resolution purposes.
• Financial service providers for payment processing and credit applications.

6.3 Technology and Platform Providers

• CRM and business management platforms (e.g. Zoho CRM, Zoho Books).
• Website hosting, analytics, and email marketing platforms.
• Cloud storage and document management services.

6.4 Legal Requirements

We may disclose your information where required or authorised by law, including to government agencies or regulatory bodies, or where necessary to enforce our legal rights.

7. Cross-Border Disclosure

Some of the third-party technology platforms we use may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure those parties maintain privacy standards consistent with the Australian Privacy Principles. By using our services, you acknowledge that your information may be processed in overseas jurisdictions.

8. Data Security

We take the security of your personal information seriously. We maintain reasonable physical, electronic, and procedural safeguards to protect your information from misuse, loss, and unauthorised access, modification, or disclosure. These measures include:

• Password-protected client records and business systems.
• Secure payment processing through third-party gateways (we do not store full card numbers).
• Restricted access to personal information within our business.
• Regular review of our security practices.

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.

9. Retention of Your Information

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations (including Australian tax record-keeping requirements of up to 7 years), to resolve disputes, and to enforce our agreements.

When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

10. Access and Correction

Under the Australian Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, out-of-date, incomplete, or misleading.

To make an access or correction request, please contact us in writing using the details in Section 13. We will respond to your request within 30 days. In some circumstances, we may be unable to provide access (for example, where it would unreasonably impact the privacy of another individual) and will provide written reasons if this is the case.

We do not charge a fee for lodging an access or correction request; however, we may charge a reasonable fee to cover the cost of providing access where a significant amount of information is involved.

11. Cookies and Website Analytics

Our website at velanogallery.com.au may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand user behaviour. Cookies are small text files stored on your device.

You may configure your browser to refuse cookies; however, this may affect the functionality of certain parts of our website. We use analytics tools (such as Google Analytics) which may collect aggregated, de-identified data about website usage.

12. Complaints

If you believe we have handled your personal information in a manner that is inconsistent with this policy or the Australian Privacy Principles, we encourage you to contact us in the first instance. We take all privacy complaints seriously and will acknowledge receipt within 5 business days and aim to resolve the matter within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

13. Contact Us

14. Updates to This Policy

This Privacy Policy was last updated on 21 June 2026 and is scheduled for review in June 2027. We may update this policy from time to time to reflect changes in our business practices or legal obligations. The current version will always be available on our website and in-showroom upon request.

Continued use of our products, services, or website following any update to this policy constitutes your acceptance of the revised terms.

Velano Gallery Augustine Heights, QLD · velanogallery.com.au · ABN 74 688 969 655